Last updated: July 1, 2026
This Privacy Policy describes how basin-trail collects, uses, stores, and protects your personal information when you use our website and services.
Information we collect
Information you provide directly
When you use our forms, book journeys, or contact us, we collect:
- Name and email address
- Journey preferences and selected services
- Messages and inquiries you send
- Dietary restrictions and accessibility needs (if provided)
- Emergency contact information (for booked journeys)
Information collected automatically
When you visit our website, we may collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymized)
How we use your information
We use collected information to:
- Process journey bookings and inquiries
- Communicate about services, availability, and logistics
- Improve our website and journey offerings
- Send relevant information about upcoming journeys (only if you've opted in)
- Comply with legal obligations
Legal basis for processing
We process your personal data based on:
- Contractual necessity: To fulfill journey bookings and services you've requested
- Legitimate interests: To improve our services and communicate about relevant offerings
- Consent: For marketing communications (you can withdraw consent at any time)
- Legal obligations: To comply with applicable laws and regulations
How we share your information
We share personal information only when necessary:
- Service providers: Local guides, accommodations, and transportation providers who deliver journey components
- Payment processors: To process payments securely
- Legal requirements: When required by law or to protect our rights
We do not sell your personal information to third parties. We do not share your information with advertisers or marketing databases.
Data retention
We retain your personal information:
- Active inquiries: Until resolved or for 90 days of inactivity
- Booked journeys: For 7 years after journey completion (for legal and tax purposes)
- Marketing communications: Until you unsubscribe or request deletion
- Website analytics: Anonymized data retained for 2 years
Your rights
You have the right to:
- Access: Request copies of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request limitation of processing in certain circumstances
- Withdraw consent: For processing based on consent
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
Security measures
We implement appropriate technical and organizational measures to protect your personal information:
- Encrypted data transmission (SSL/TLS)
- Access controls limiting who can view personal data
- Regular security assessments
- Secure data storage with reputable providers
While we take reasonable precautions, no internet transmission is completely secure. You provide information at your own risk.
Cookies and tracking
We use minimal cookies for:
- Remembering your cookie consent choice
- Basic website analytics (anonymized)
See our Cookies Policy for detailed information.
Third-party links
Our website contains links to external resources (such as scientific references). We are not responsible for the privacy practices of external websites. Review their privacy policies before providing personal information.
Children's privacy
Our services are designed for adults. We do not knowingly collect information from individuals under 18. If we become aware of such collection, we will delete the information promptly.
International data transfers
We are based in Canada. If you access our services from outside Canada, your information may be transferred to and processed in Canada. We ensure appropriate safeguards are in place for international transfers.
Changes to this policy
We may update this Privacy Policy periodically. Material changes will be communicated via email to active contacts or through prominent website notice. Continued use of our services after changes indicates acceptance.
Contact us
For privacy-related questions or to exercise your rights:
Email: [email protected]
Address: 847 Granville Street, Vancouver, BC V6Z 1K3, Canada
Supervisory authority
If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.